Return Policy
At Tavaray, we take great pride in providing our customers with high-quality motorcycle parts. We are committed to ensuring that your purchase meets or exceeds your expectations. Our return policy is designed to be fair and straightforward:
1. Product Faults:
- We accept returns only in the event of a product fault or defect. If you receive a product that is damaged, defective, or not in proper working condition, please contact us immediately.
2. Timely Reporting:
- To initiate a return for a faulty product, you must contact our Customer Support team at support@tavaray.com within 30 days of receiving your order.
- Please provide a clear description of the product fault, along with supporting images if possible.
3. Inspection and Verification:
- Our team will assess the reported fault and may request additional information or images for verification purposes.
- Once the fault is confirmed, we will provide you with instructions for returning the item.
4. Return Process:
- To return a faulty product, you will receive a return merchandise authorization (RMA) number from our Customer Support team.
- Please ensure the product is securely packaged, and include the RMA number along with a copy of your original order confirmation in the package.
5. Refund or Replacement:
- After receiving the returned item, our team will inspect it to verify the fault.
- If the fault is confirmed, you will have the option to receive a full refund or a replacement for the faulty product, as per your preference.
6. Return Shipping:
- Tavaray will cover the return shipping costs for products with verified faults. Our team will provide you with instructions and a prepaid shipping label.
7. Condition of Returned Products:
- Products returned for a fault should be in their original condition and packaging, including all accessories and documentation.
8. Exemptions:
- We do not accept returns for reasons other than product faults. This policy does not cover returns due to buyer's remorse, change of mind, or other non-fault-related reasons.
9. Cancellation of Orders:
- If you wish to cancel your order before it is shipped, please contact our Customer Support team as soon as possible.
At Tavaray, we strive to ensure your satisfaction with your purchase. If you encounter a product fault, we are here to assist you and make it right. If you have any questions or concerns about our return policy, please reach out to our Customer Support team at support@tavaray.com.
Thank you for choosing Tavaray for your motorcycle part needs, and we appreciate your trust in our commitment to quality and customer satisfaction.