Quality Warranty
At Tavaray, we stand behind the quality of our motorcycle parts and are committed to ensuring your satisfaction with your purchase. Our quality warranty is a testament to our dedication to providing you with top-notch products:
1. Warranty Duration:
- Tavaray offers a comprehensive 2-year warranty on all our motorcycle parts. This warranty period begins from the date of your purchase.
2. Warranty Coverage:
- Our warranty covers any defects in materials and workmanship that occur during normal use. If you encounter such issues with a product purchased from Tavaray, we've got you covered.
3. Conditions for Warranty Claims:
- To make a warranty claim, the product must have been purchased directly from Tavaray. We accept warranty claims only for items bought through our official website or authorized distributors.
4. Warranty Process:
- If you believe you have a product that is covered by our warranty, please contact our Customer Support team at support@tavaray.com.
- Our team will guide you through the warranty process, which may involve providing specific details, images, or other information for verification.
5. Warranty Solutions:
- If the warranty claim is approved, we will offer one of the following solutions, depending on the nature of the issue:
- Repair: We will repair the faulty part to restore it to proper working condition.
- Replacement: Tavaray will cover the cost of providing you with a new, equivalent part to replace the faulty one.
6. Return Shipping:
- In the case of warranty claims, the customer is responsible for covering the return shipping costs. Our team will provide you with instructions, but the shipping cost will be on the customer's side.
7. Warranty Exemptions:
- This warranty does not cover damage or defects resulting from misuse, improper installation, accidents, or modifications made to the product.
8. Exclusions:
- Tavaray reserves the right to refuse warranty claims that do not meet the outlined conditions.
Our commitment to quality means that we take responsibility for the products we sell. We want to ensure that your experience with Tavaray is a positive one, and our 2-year warranty is a testament to our confidence in the durability and performance of our motorcycle parts.
If you have any questions or need to initiate a warranty claim, please reach out to our Customer Support team at support@tavaray.com. Thank you for choosing Tavaray, and we look forward to serving you with top-quality motorcycle parts and exceptional customer support.